Q: Is there a way to prevent false alerts?
School administrators and teachers always ask us this question. We understand--students can be pranksters!
We didn’t want to give some users the ability to easily lock down a building so we added the “ping” feature. Alerts from select users can be set to “ping” first so administrators can receive the alert, call the person to see what’s going on, then choose to “resolve” or “upgrade” the alert as needed.